Privacy Policy

Silver Steps is a ladder and access-solutions manufacturer based at 346, Shivaji Kutir Mandal, next to LIVEON Plywood, L.B.S. Marg, Kurla (West), Mumbai 400070, Maharashtra, India. For any privacy-related question or request, contact us at enquiries@silverstepss.com or +91 74000 02288.

This Policy applies only to personal data collected through this Website and through direct enquiries made to us via the Website, WhatsApp, telephone or email. It does not apply to any third-party website or service we may link to, which are governed by their own privacy policies.

We collect only the data needed to respond to you and to operate the Website:

We use personal data only for the following purposes:

• to respond to your enquiries and provide quotations, product information and support;
• to process and fulfil orders or dealership/bulk requests you make;
• to operate, maintain, secure and improve the Website;
• to understand how the Website is used, through analytics;
• to comply with applicable law and to establish, exercise or defend legal claims.

We do not use your data for any purpose incompatible with the above without your consent.

We process your personal data on the basis of your consent, which you provide when you voluntarily submit an enquiry or contact us, and/or for legitimate uses permitted under the DPDP Act. You may withdraw your consent at any time by contacting us at enquiries@silverstepss.com; withdrawal will not affect the lawfulness of processing done before withdrawal, and may mean we can no longer respond to your enquiry.

This Website uses cookies and similar technologies, including Google Analytics 4 (provided by Google) via Google Tag Manager, to understand Website usage and improve our services. These tools may collect information such as your IP address, device and browser data, and browsing activity on our Website. This data is processed by Google in accordance with Google's own privacy policy. You can control or disable cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out tools. Our Website honours recognised browser privacy signals where technically feasible. If we run advertising or remarketing in future, we will update this Policy accordingly.

When you contact us by WhatsApp, telephone or by submitting an enquiry, you consent to us using the contact details you provide to respond to you about your enquiry, quotation or order. We do not send you marketing or promotional messages without your consent, and we do not share your phone number or contact details with third parties for their own marketing purposes. You can ask us to stop contacting you at any time by replying “STOP” on WhatsApp or emailing enquiries@silverstepss.com.

We do not sell your personal data. We may share it only:

• with trusted service providers who help us operate the Website and our business (for example, website hosting, analytics such as Google, and communication tools such as WhatsApp), who are permitted to use it only to provide those services;
• where required by law, regulation, legal process, or a lawful government request;
• to protect the rights, safety or property of Silver Steps, our customers or others;
• in connection with a business transfer (such as a merger or sale), subject to this Policy.

We do not rent or sell your personal data to anyone. Some of our service providers (such as Google) may process data on servers located outside India; where that happens, we take reasonable steps to ensure your data continues to be protected in line with applicable law.

When you contact us via WhatsApp or telephone, those communications are also handled by the relevant third-party providers (for example, Meta / your telecom operator) under their own terms and privacy policies.

Our Website may contain links to third-party websites or services (including social media). We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to maintain business records, and to comply with legal obligations. When data is no longer required, we take reasonable steps to delete or anonymise it.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk, and are responsible for keeping your own devices and communications secure. You are responsible for ensuring that any information you provide to us is accurate and that you are entitled to share it. If you provide us with another person's personal data, you confirm you have their permission to do so.

Subject to applicable law, including the DPDP Act, you have the right to:

• access the personal data we hold about you;
• request correction or updating of inaccurate or incomplete data;
• request erasure of your personal data, where permitted by law;
• withdraw consent to processing;
• nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act;
• raise a grievance regarding our handling of your personal data (see Section 13).

To exercise any right, email us at enquiries@silverstepss.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before acting on a request.

This Website is intended for a general business audience and is not directed at children. We do not knowingly collect personal data from children (individuals below 18 years of age) without verifiable parental or guardian consent as required by the DPDP Act. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

If you have any concern or complaint about how we handle your personal data, you may contact our grievance contact:

We will acknowledge and address grievances in accordance with the DPDP Act.

The Website and its content (including product information, images, specifications and guidance) are provided for general information only, on an “as is” and “as available” basis, and may be updated or corrected at any time without notice. While we take care to keep information accurate, we do not warrant that the Website is error-free, uninterrupted, or free of harmful components. To the fullest extent permitted by law, Silver Steps shall not be liable for any indirect or consequential loss arising from your use of, or inability to use, the Website. Nothing in this Policy limits any liability that cannot be limited under applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

This Privacy Policy is governed by the laws of India. Any dispute relating to it is subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

For any question about this Policy or your personal data: